Refund policy
At KinClub, we want you to be completely satisfied with your purchase. We carefully check every product before dispatch and, wherever required, confirm size and measurements with parents to help ensure you receive the right product.
If, for any reason, you are not satisfied with your purchase, we are here to help.
🔄 Return Policy
You can request a return within 7 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in the same condition as received.
- Have all original tags attached.
- Be in its original packaging.
- Be accompanied by the bill/invoice or proof of purchase.
We take special care to confirm sizes and measurements with parents before dispatch and inspect the quality of every product before shipping. As a result, we have received very few return requests so far.
Return Pickup Charges
KinClub is a small business, and shipping costs represent a significant part of our operating costs. Unfortunately, we are unable to absorb the courier charges for both the original delivery and the return.
If you would like KinClub to arrange the return pickup, ₹150 will be deducted from your eligible refund towards the two-way courier costs. The remaining eligible amount will be refunded to you.
Alternatively, you may courier the product back to us yourself using a reliable courier service. In this case, the full eligible product amount will be refunded, subject to the product meeting our return conditions.
Please contact our customer support team before sending any product back. Products returned without prior approval from KinClub will not be accepted.
📦 Return Pickup Process
If your return request is approved and you choose KinClub's return pickup service:
1. Our team will confirm your return request.
2. We will arrange a courier pickup from your specified address.
3. We will provide any necessary instructions for packing the product.
4. Please ensure the product is securely packed and ready for collection at the agreed time and location.
5. Once the returned product reaches us, it will be inspected.
6. If the product meets our return conditions, your refund will be processed.
Please ensure that the correct product is handed over to the courier partner.
KinClub shall not be responsible for any loss, damage, or theft caused to an incorrect product handed over by the customer to our courier service partner, whether during transit or otherwise.
Damages, Defective or Incorrect Products
Please inspect your order as soon as you receive it.
If you receive a product that is:
- Damaged,
- Defective,
- Different from the product you ordered, or
- Missing any part of your order,
please contact us as soon as possible at support@kinclub.in or kinclubindia@gmail.com.
Please provide your order details and, where applicable, clear photographs or videos of the issue so that our team can evaluate it and assist you with an appropriate resolution.
🚫 Non-Returnable Items
Certain products may not be eligible for return.
We do not accept returns for:
- Products that have been worn, washed, used, altered, or damaged after delivery.
- Products without their original tags or packaging.
- Products returned after the 7-day return window.
- Products purchased as sale or clearance items, unless the product is defective, damaged, or incorrectly supplied.
- Gift cards or gift certificates.
- Customised, personalised, or specially ordered products.
- Products that cannot be resold due to their condition.
If you are unsure whether your product is eligible for return, please contact us before sending it back.
🔄 Exchanges
If you would like a different size or product, the fastest way is generally to return the original product, subject to our return policy, and place a new order for the desired product.
The new order will be treated as a separate purchase and will be subject to the applicable price, availability, shipping charges, and other terms at the time of purchase.
❌ Order Cancellation
You can cancel your order before the product(s) in the order have been shipped.
For an eligible cancellation, the applicable refund will be processed to your original payment method.
Once any product in your order has been shipped, the order may no longer be eligible for order-level cancellation. In such cases, you may contact our customer support team to discuss the available options.
Order-level cancellation may not be applicable to orders containing certain products or offers, including Guaranteed Savings Offers, Gift Certificates, Digital Products, or other products specifically marked as non-cancellable.
Cancellation by KinClub
In certain situations, KinClub may be unable to accept or fulfil an order or a particular product. This may occur due to circumstances including:
- Limited or unavailable inventory.
- Incorrect or inaccurate product information.
- Pricing or listing errors.
- Payment-related issues.
- Fraud-prevention or security concerns.
- Other circumstances affecting our ability to fulfil the order.
KinClub reserves the right to refuse or cancel an order, in whole or in part, where reasonably necessary.
If KinClub cancels a product or order for such reasons, any eligible refund will be processed according to the refund terms below.
💰 Refunds
Once we receive your returned product, our team will inspect it to determine whether it meets the return conditions.
We will notify you once the inspection is complete and let you know whether your refund has been approved.
If approved, the refund will generally be processed to your original payment method within 5 business days.
Please note that after KinClub processes the refund, it may take additional time for your bank, card issuer, payment provider, or other financial institution to reflect the amount in your account.
Refund Amount
- KinClub-arranged return pickup: ₹150 will be deducted from the eligible refund towards two-way courier costs.
- Customer-arranged return: The eligible product amount will be refunded in full, subject to our return conditions.
- Shipping charges, where applicable, may not be refundable.
If more than 5 business days have passed since we approved your refund and you have not received it, please contact us.
📩 Contact Us
For return, refund, exchange, cancellation, or product-related queries, please contact us at:
Email: support@kinclub.in
Alternative Email: kinclubindia@gmail.com
Our team will be happy to assist you with your request.