Refund policy
We provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
To cancel your order / start your return, please reach out to us at support@kinclub.in. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return
To be eligible for a return, your item must meet specific criterias. It should be in the same condition as when you received it, unworn and unused, with all original tags still attached. The item must also be in its original packaging. Additionally, you will need to have the bill of purchase on hand. If your item meets these requirements, you can initiate the return process by contacting our customer service team.
If your return is accepted, we will initiate the return pickup process for your convenience. Our team will arrange for a courier to collect the item from your specified address. You will receive detailed instructions on how to prepare your package for pickup, including any necessary packaging guidelines. Please note that the item must be ready for collection at the agreed-upon time and location. Items sent back to us without first requesting and receiving approval for a return will not be accepted. It's essential to wait for our confirmation and pickup arrangement before attempting to return any items.
You can always contact us for any return question at support@kinclub.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Kinclub shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- You can cancel your order online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order will be refunded on your original payment method (further refund related details are provided below).
- In case, even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).
- In case, the order contains product(s) such as Guaranteed Savings Offer, Gift Certificate or Digital Products, order level cancellation will not be applicable.
- There may arise certain scenarios wherein it might not be possible for us to accept and complete an order / product(s) inside an order and we may have to cancel same. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Therefore, for product(s) which are part of a specific the order, if any one of the product is cancelled due to above mentioned situations, the user will not be able to initiate cancellation request for the rest of the product(s) which are part of that combo (applicable refund against the cancelled combo product(s) will be credited; refund related details are provided below).).
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at support@kinclub.in.